We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sunart.gear@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sunart.gear@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sunart.gear@gmail.com.

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at sunart.gear@gmail.com.

Please do not send any item back without contacting us first. Returns sent without prior authorization may not be accepted.

Return Shipping

For returns due to change of mind, incorrect size selection, fit preference, or other non-quality-related reasons, customers are responsible for the return shipping costs.

If the item you received is defective, damaged, or incorrect, please contact us with your order number and clear photos of the item and packaging. After we review the issue, we will provide an appropriate solution.

Please note that return shipping costs are non-refundable unless the return is due to an error on our part or a verified product quality issue.

You can always contact us for any return questions at sunart.gear@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item.

To help us resolve the issue efficiently, please provide:

• Your order number

• Photos of the item

• Photos of the packaging

• A brief description of the issue

Once reviewed, we will provide the appropriate next steps.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

• Gift cards

• Personalized or customized products

• Items marked as Final Sale

Sale or discounted items are still eligible for return unless they are clearly marked as Final Sale.

Please contact us if you have questions about the return eligibility of a specific item.

Exchanges

If you ordered the wrong size or would like a different size or color, please contact us at sunart.gear@gmail.com before returning the item.

Depending on the circumstances, we may offer alternative solutions to help avoid unnecessary international return shipping.

If a physical return is required, customers are responsible for return shipping costs unless the exchange is due to a verified defect or an error on our part.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, subject to applicable law.

The item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please remember that your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at sunart.gear@gmail.com.