Shipping Policy

At SUNART, we aim to process and deliver your order as quickly and reliably as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

During holidays, promotional periods, or periods of high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Time

For orders shipped to the United States, estimated delivery time is generally:

7–15 business days after shipment

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, peak shipping periods, or other circumstances outside our control.

Shipping Cost

SUNART currently offers Free Standard Shipping on eligible orders.

Any applicable shipping charges will be clearly displayed at checkout before payment.

Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking information to update after shipment.

Address Changes and Order Cancellations

Please make sure your shipping address is correct before placing your order.

If you need to change your shipping address or cancel your order, please contact us as soon as possible at:

sunart.gear@gmail.com

If the order has already been processed or shipped, we may no longer be able to change the shipping address or cancel the order.

Delivery Delays

Occasionally, shipments may experience delays due to carrier operations, weather, customs inspections, holidays, or other factors outside our control.

If your tracking information has not updated for an extended period, please contact us and we will assist you in checking the shipment status.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please first check:

• Around your property or delivery location

• With household members or neighbors

• With your building reception, front desk, or mailroom

• With the local delivery carrier

If you are still unable to locate the package, please contact us and we will assist you in investigating the delivery.

Incorrect or Incomplete Address

SUNART is not responsible for delivery issues caused by an incorrect or incomplete shipping address provided by the customer.

If a package is returned due to an incorrect address, additional shipping charges may apply if reshipment is requested.

International Orders

International delivery times may vary depending on the destination country and customs processing.

Customers may be responsible for any applicable customs duties, taxes, or import fees imposed by local authorities unless otherwise stated at checkout.

Contact Us

If you have any questions about your shipment, please contact us at:

Email: sunart.gear@gmail.com